Delivery Info

 

We offer a range of delivery options for the UK and beyond, including next day (subject to availability). UK standard delivery is FREE of charge for orders over £48.

All standard delivery is via Royal Mail. For other delivery options we may use a variety of couriers. 

Please note we do not despatch over the weekend or on Public Bank Holidays.

Cut off time for standard UK deliveries is 3.00pm, orders placed after 3.00pm will be shipped the next working day (Monday – Friday)

 

UK DELIVERY OPTIONS

CHARGES

ESTIMATED DELIVERY TIME

UK Standard delivery – Royal Mail

£3.95 or FREE if you spend £48 or more.

3-6 working days.

UK Next Day delivery Monday to Friday*

£5.95 or FREE if you spend £100 or more.

Next working day.

UK Saturday delivery **

£10.00

Saturday

* If order is placed before 3pm on a working day Monday – Thursday (excluding Ireland, Channel Islands, Isle of Man, Scottish Islands, Scilly Isles)

** If order is placed before 3pm on Friday and the Friday is a working day (excluding Ireland, Channel Ireland, Isle of Man, Scottish Islands, Scilly Isles)

INTERNATIONAL DELIVERY

If you live out of the UK, and want to have some Welsh luxury in your life, please contact us at info@goodwash.co.uk, let us know where you are and what you want to buy and we’ll be in touch with our delivery options for you.

 

COMMON QUESTIONS ABOUT OUR DELIVERY SERVICES

Where can I find out how much delivery is?

Your delivery charge will appear in your basket once you add your delivery address, and chosen your delivery option. The above details should help you get an idea before you purchase. 

 

How long will it take for my order to be despatched?

We aim to despatch your order within 2 working days, but remember we don’t despatch at weekends or on Public Bank Holidays. Orders placed after 3pm are despatched on the next working day.

 

Will my order be trackable?

All our UK standard deliveries are sent via Royal Mail and these are not tracked services. If you would prefer a tracked service please select Next Day or Saturday delivery.

 

My order hasn’t arrived. What do I do?

We’re really sorry to hear your order hasn’t arrived. First of all, get in touch with us at info@goodwash.co.uk we’re here to help.

For various reasons Royal Mail deliveries can get delayed, but check with your neighbours and the local Royal Mail sorting office to see if your parcel is waiting for collection, sometimes they forget to leave a card.

 

I live outside the UK. How much will the shipping be?

For overseas delivery, please get in touch with us at info@goodwash.co.uk and we’ll help you from there.

 

Do you use sustainable postal packaging?

We try to re-use or re-purpose packaging or use sustainable and compostable alternatives.